FAQ

Timing

When should I inquire about ordering my wedding stationery?

We recommend reaching out to us as soon as you know you would like to work with us. Our schedule is booked months in advance and we take our deadlines and customer service seriously.



When will I receive my wedding stationery?

Standard turnaround time for semi-custom stationery: 4-6 weeks Standard turnaround time for fully custom stationery: 8-12 weeks This estimate assumes required information is received promptly, there are no delays in proof feedback, rounds of revisions or standard USPS delivery within the United States.



Can you accommodate a rush order?

Rush options are not guaranteed, but we are happy to see if they can be accommodated. Rush requests will incur an additional fee to be calculated according to order size and required turn-around time. Rush shipping is avaialble upon request.



Do I have to order everything at once or can I order save the dates first then invitations later?

SEMI CUSTOM STATIONERY: We like to take things one step at a time and find our couples usually prefer ordering this way too. Your proposal package will including pricing and details about everything you check off in your initial inquiry questionnaire but we don't ask you to commit to more than one stage of items at a time. Payments are broken down into installments reflective of this schedule.
CUSTOM STATIONERY: When desiging custom stationery, it's important we know everything you are definitely interested in and potentially interested in. This ensures 1.) we have availability for the full scope of your stationery and 2.) that we're designing for the big picture and can confidently present concepts that will extend effortlessly across the board. Based on the items in your order we will fast track certain timelines (like save the dates) to ensure items are printed in a timely manner. There will be many chances throughout the design process to ammend your order and make adjustements as you see fit.



Design + Suite Details

How many invitations should i order?

Multiply invitation items by your expected HOUSEHOLD count (usually about half of your expected headcount). From there, it's recommended you add an additional 5-10% so you can hold onto a few as keepsakes and have some spare on hand in the case of any additions to the guest list or returned mail.



What's the design process like? What can I change during revisions and how many rounds of revisions are allowed?

SEMI-CUSTOM DESIGN: Once your stationery is booked, you will receive a content submission form to submit all details pertinent to your wedding day papers. We will then begin designing your stationery. You'll receive mock-ups of your suite and have the opportunity to refine your color palette and ensure your text is exactly how you wish. We want to make everything perfect, and therefore allow unlimted revisions. However, keep in mind timelines are scheduled with about 2-3 revision rounds in mind. Additional rounds may impact your printing and delivery dates. CUSTOM DESIGN: Once your stationery is booked, we'll reach out to schedule a 20-minute phone call. The purpose of this call is to revisit your initial inquiry responses and cover any dreams, ideas, questions, must-haves or must-not-haves specific to your suite papers. This call can be scheduled with you or your wedding planner. At the conclusion of this call, you will receive a content submission form to submit all text details pertinent to your wedding day papers. Once your kick-off date rolls around, we'll jump into defining the look and feel of your invitation suite. You'll receive a PDF containing style exploration and rough sketches outlining how we could translate this to your wedding papers. You will provide feedback and make selections to move forward with into the next phase of design. Initial design concepts will define layout, color and type treatment for each component of your wedding day papers and how they will all work together as a set. We want to make everything perfect and therefore allow unlimited revision rounds. However, keep in mind that timelines are scheduled with about 2-3 revision rounds in mind. Additional revisions may affect your production and/or delivery timeline.



Can you work with our color palette?

Certainly! We are happy to design with your colors & themes in mind and we’ll discuss all paper and ink options when you start your order process.



Can we buy your designs and print somewhere else?

SEMI-CUSTOM: All semi-custom invitation suites and day-of items are priced with printing included. We do not offer digital files for at-home printing. Digital licences are avaialble for certain goods we do not offer like party favors, cake toppers, coasters, photo booth strip imagery, etc. Please inquire for more info. CUSTOM: If you are ordering a custom suite and would like to print with your own letterpress or foil press vendor, we are happy to work direclty with them. Digital licences are avaialble for certain goods like party favors, cake toppers, coasters, photo booth strip imagery, etc. We are also happy to handle printing for these items as well. Please inquire for more info.



Can I order a printed proof?

We do not offer printed proofs. All proofs are delivered electronically.



What should my RSVP date be?

The RSVP date should be at least 4 weeks before your wedding date.



I would prefer my guests RSVP via email/my wedding website. Can you add that info to my invitation?

Absolutely! If all your details can fit on one card just let us know what size & card layout you like and we’ll go from there.



Do you offer envelope guest addressing?

Yes, we can accomodate hand written calligraphy and printed addressing requests. Furthermore, we are happy to offer screen printed return address printing in fun colors including white ink, fluorescents, and metallics.



How do you want me to supply guest addresses?

After booking your stationery we will send you a handy template to input all your guest address info.



Will my suites arrived assembled?

Semi-custom suites do not include assembly. Custom suites can include assembly if requested.



Payment

How does payment work?

We split payment into three installments. Installment 1, 2, and Shipping. Installment 1 is a 50% initial deposit due at the time your order is placed. Installment 2 is the remaining 50% due once your order is ready for printing. Shipping is calculated once your order is completed, weighed and ready for delivery.



What forms of payment do you accept?

We accept all major credit cards.



Shipping

How does delivery work?

All orders will ship once your final shipping invoice has been paid and confirmed. We ship all orders via USPS First Class or Priority Mail. We’ll wrap and pack your stationery very carefully, and make sure it’s well padded for the journey. You will receive a tracking number with your Shipping invoice so you can track your package right to you door.



How much will it cost to ship my wedding invitations?

In order to ensure each of our clients gets the best rate when shipping their invitation suite, shipping is calculated by weight once the project is complete. You will receive a separate Shipping Invoice once your order has been weighed and is ready to ship. For U.S. orders, the average shipping charge is anywhere between $10 to $30. Please note that the prices listed here are an estimate and not final.



What is your return/exchange policy for wedding invitations?

Due to the custom nature of our services, orders are not elligible for exchanges or returns. All deposits are final and non-refundable. If you cancel your project after you have paid your deposit but before the design process has started, your deposit will not be returned but your remaining balance will be canceled.



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