FAQ
Timing
When should I inquire about ordering my wedding stationery?
We recommend reaching out to us as soon as you know you would like to work with us. Our schedule is booked months in advance and we take our deadlines and customer service seriously.
When will I receive my wedding stationery?
Can you accommodate a rush order?
Rush options are not guaranteed, but we are happy to see if they can be accommodated. Rush requests will incur an additional fee to be calculated according to order size and required turn-around time. Rush shipping is avaialble upon request.
Do I have to order everything at once or can I order save the dates first then invitations later?
SEMI CUSTOM STATIONERY: We like to take things one step at a time and find our couples usually prefer ordering this way too. Your proposal package will including pricing and details about everything you check off in your initial inquiry questionnaire but we don't ask you to commit to more than one stage of items at a time. Payments are broken down into installments reflective of this schedule.
CUSTOM STATIONERY: When desiging custom stationery, it's important we know everything you are definitely interested in
and potentially interested in. This ensures 1.) we have availability for the full scope of your stationery and 2.) that we're designing for the big picture and can confidently present concepts that will extend effortlessly across the board. Based on the items in your order we will fast track certain timelines (like save the dates) to ensure items are printed in a timely manner. There will be many chances throughout the design process to ammend your order and make adjustements as you see fit.
Design + Suite Details
How many invitations should i order?
What's the design process like? What can I change during revisions and how many rounds of revisions are allowed?
SEMI-CUSTOM DESIGN: Once your stationery is booked, you will receive a content submission form to submit all details pertinent to your wedding day papers. We will then begin designing your stationery. You'll receive mock-ups of your suite and have the opportunity to refine your color palette and ensure your text is exactly how you wish. We want to make everything perfect, and therefore allow unlimted revisions. However, keep in mind timelines are scheduled with about 2-3 revision rounds in mind. Additional rounds may impact your printing and delivery dates.
Can you work with our color palette?
Certainly! We are happy to design with your colors & themes in mind and we’ll discuss all paper and ink options when you start your order process.
Can we buy your designs and print somewhere else?
Can I order a printed proof?
We do not offer printed proofs. All proofs are delivered electronically.
What should my RSVP date be?
I would prefer my guests RSVP via email/my wedding website. Can you add that info to my invitation?
Absolutely! If all your details can fit on one card just let us know what size & card layout you like and we’ll go from there.
Do you offer envelope guest addressing?
Yes, we can accomodate hand written calligraphy and printed addressing requests. Furthermore, we are happy to offer screen printed return address printing in fun colors including white ink, fluorescents, and metallics.
How do you want me to supply guest addresses?
After booking your stationery we will send you a handy template to input all your guest address info.
Will my suites arrived assembled?
Semi-custom suites do not include assembly. Custom suites can include assembly if requested.
Payment
How does payment work?
We split payment into three installments. Installment 1, 2, and Shipping. Installment 1 is a 50% initial deposit due at the time your order is placed. Installment 2 is the remaining 50% due once your order is ready for printing. Shipping is calculated once your order is completed, weighed and ready for delivery.
What forms of payment do you accept?
We accept all major credit cards.
Shipping
How does delivery work?
All orders will ship once your final shipping invoice has been paid and confirmed. We ship all orders via USPS First Class or Priority Mail. We’ll wrap and pack your stationery very carefully, and make sure it’s well padded for the journey. You will receive a tracking number with your Shipping invoice so you can track your package right to you door.
How much will it cost to ship my wedding invitations?
What is your return/exchange policy for wedding invitations?
Due to the custom nature of our services, orders are not elligible for exchanges or returns. All deposits are final and non-refundable. If you cancel your project after you have paid your deposit but before the design process has started, your deposit will not be returned but your remaining balance will be canceled.
If you can't find the answer you are looking for, feel free to e-mail us HERE.