FAQ
Timing
When should I inquire about ordering my wedding stationery?
We recommend reaching out to us as soon as you know you would like to work with us. Our schedule is booked months in advance and we take our deadlines and customer service seriously. Every now and then there will be blocks of time when we are no longer able accept new clients. If you know you’d like to use Homestead Ink, but aren’t yet sure on all the invitaton details just yet, let us know and we’d be happy to book you in for when the time comes.
When will I receive my wedding stationery?
Can you accommodate a rush order?
Rush options are not guaranteed, but we are happy to see if they can be accommodated. Rush requests will incur an additional fee to be calculated according to order size and required turn-around time. Rush shipping is avaialble upon request.
Design + Suite Details
How many invitations should i order?
What can I change during revisions? What if I need more rounds of revisions?
For semi-custom stationery, each order includes up to 2 rounds of revisions prior to printing. Minor changes can be made and various design elements can be mixed and matched to accomodate your wording as long as the overall design is preserved. Additional rounds of revisions can be purchased for $75/round.
Can you work with our color palette?
Certainly! We are happy to design with your colors & themes in mind and we’ll discuss all paper and ink options when you start your order process.
Can we buy your designs and print somewhere else?
Can I order a printed proof?
All proofs are delivered digitally.
What should my RSVP date be?
I would prefer my guests RSVP via email/my wedding website. Can you add that info to my invitation?
Absolutely! If all your details can fit on one card just let us know what size & card layout you like and we’ll go from there.
Do you offer envelope guest addressing?
Yes, we can accomodate hand written calligraphy and printed addressing requests. Furthermore, we are happy to offer screen printed return address printing in fun colors including white ink, florescents, and metallics.
How do you want me to supply guest addresses?
After placing your order and paying your initial deposit we will send you a handy template to input all your guest address info.
Will my suites arrived assembled?
Custom suites include assembly. Semi-custom suites do not include assembly.
Payment
How does payment work?
We split payment into three installments. Installment 1, 2, and Shipping. Installment 1 is a 50% initial deposit due at the time your order is placed. Installment 2 is the remaining 50% due once your order is ready for production. Shipping is calculated once your order is completed, weighed and ready for delivery.
What forms of payment do you accept?
We accept all major credit cards.
Shipping
How does delivery work?
All orders will ship once your final shipping invoice has been paid and confirmed. We ship all orders via USPS First Class or Priority Mail. We’ll wrap and pack your stationery very carefully, and make sure it’s well padded for the journey. You will receive a tracking number with your Shipping invoice so you can track your package right to you door.
How much will it cost to ship my wedding invitations?
What is your return/exchange policy for wedding invitations?
Due to the custom nature of our services, orders are not elligible for exchanges or returns. All deposits are final and non-refundable. If you cancel your project after you have paid your deposit but before the design process has started, your deposit will not be returned but your remaining balance will be canceled. If you cancel your project after the production process has started, your deposit and second payment will not be returned.
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