FAQ

Timing

When should I inquire about ordering my wedding stationery?


We recommend reaching out to us as soon as you know you would like to work with us. Our schedule is booked months in advance and we take our deadlines and customer service seriously. Every now and then there will be blocks of time when we are no longer able accept new clients. If you know you’d like to use Homestead Ink, but aren’t yet sure on all the invitaton details just yet, let us know and we’d be happy to book you in for when the time comes.




When will I receive my wedding stationery?


Standard turnaround time for semi-custom stationery: 6-8 weeks Standard turnaround time for fully custom stationery: 8-10 weeks This estimate assumes required information is received promptly, there are no delays in proof feedback, rounds of revisions or standard USPS delivery within the United States.




Can you accommodate a rush order?


Rush options are not guaranteed, but we are happy to see if they can be accommodated. Rush requests will incur an additional fee to be calculated according to order size and required turn-around time. Rush shipping is avaialble upon request.





Design + Suite Details

How many invitations should i order?


We’d suggest you order 1 per HOUSEHOLD plus an extra 5-10 in case of last minute guests & keepsakes.




What can I change during revisions? What if I need more rounds of revisions?


For semi-custom stationery, each order includes up to 2 rounds of revisions prior to printing. Minor changes can be made and various design elements can be mixed and matched to accomodate your wording as long as the overall design is preserved. Additional rounds of revisions can be purchased for $75/round. For custom stationery, each order includes up to 3 rounds of reivisons prior to printing. Additional rounds of revisions can be purchased for $75/round. Changes can be made to any element of your suite. Any major change that is deemed a change of scope in the project (including but not limited to a change to the overall visual direction or nature of items included) may incur additional charges.




Can you work with our color palette?


Certainly! We are happy to design with your colors & themes in mind and we’ll discuss all paper and ink options when you start your order process.




Can we buy your designs and print somewhere else?


If you are ordering a custom suite and would like to print with your own letterpress or foil press vendor, we are happy to pass off the digital print-ready files directly to them. For such orders, you would only pay us for the design of your suite. It's importnat to note, you will need to determine your paper type, card size(s) and ink colors with your printer before we can start desiging your suite.




Can I order a printed proof?


All proofs are delivered digitally.




What should my RSVP date be?


The RSVP date should be at least 4 weeks before your wedding date.




I would prefer my guests RSVP via email/my wedding website. Can you add that info to my invitation?


Absolutely! If all your details can fit on one card just let us know what size & card layout you like and we’ll go from there.




Do you offer envelope guest addressing?


Yes, we can accomodate hand written calligraphy and printed addressing requests. Furthermore, we are happy to offer screen printed return address printing in fun colors including white ink, florescents, and metallics.




How do you want me to supply guest addresses?


After placing your order and paying your initial deposit we will send you a handy template to input all your guest address info.




Will my suites arrived assembled?


Custom suites include assembly. Semi-custom suites do not include assembly.





Payment

How does payment work?


We split payment into three installments. Installment 1, 2, and Shipping. Installment 1 is a 50% initial deposit due at the time your order is placed. Installment 2 is the remaining 50% due once your order is ready for production. Shipping is calculated once your order is completed, weighed and ready for delivery. In order to ensure that each of our clients gets the best rate when shipping their invitation suite, shipping will be calculated by weight once the project is complete. There is a $10 initial shipping charge with your order, this charge will be credited towards your final shipping invoice.




What forms of payment do you accept?


We accept all major credit cards.





Shipping

How does delivery work?


All orders will ship once your final shipping invoice has been paid and confirmed. We ship all orders via USPS First Class or Priority Mail. We’ll wrap and pack your stationery very carefully, and make sure it’s well padded for the journey. You will receive a tracking number with your Shipping invoice so you can track your package right to you door.




How much will it cost to ship my wedding invitations?


In order to ensure each of our clients gets the best rate when shipping their invitation suite, shipping is calculated by weight once the project is complete. You will receive a separate Shipping Invoice once your order has been weighed and is ready to ship. For U.S. orders, the average shipping charge is anywhere between $20 to $80. For international shipments, the price varies between $80 to $150. Please note that the prices listed here are an estimate and not final.




What is your return/exchange policy for wedding invitations?


Due to the custom nature of our services, orders are not elligible for exchanges or returns. All deposits are final and non-refundable. If you cancel your project after you have paid your deposit but before the design process has started, your deposit will not be returned but your remaining balance will be canceled. If you cancel your project after the production process has started, your deposit and second payment will not be returned.





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